Draft for legal review before the new site goes live.
The short version
- We collect what we need to rent to you safely and legally: who you are, your ID, how you pay, your signed agreements, and photos of the unit when you pick it up and bring it back.
- We don't sell your personal information.
- This website runs no analytics or advertising cookies unless you say yes in our cookie banner. Right now none are turned on.
- California residents can ask to see, correct or delete their information. Call or text (760) 573-6825 or email info@glamisrent.com.
Who we are
Glamis Dunes, LLC is a California company that rents UTVs and RVs at the Imperial Sand Dunes. We're on Vendor Row, 5775 E Hwy 78, Brawley, CA 92227. Phone and text: (760) 573-6825. Email: info@glamisrent.com.
What we collect and where it comes from
| What | Examples | Where it comes from |
|---|---|---|
| Contact details | Name, email, phone number, mailing address | You, when you book, call, text, email or message us. If you book through another site, such as RVshare or Outdoorsy, that site sends us your booking details. |
| Booking details | Dates, units, add-ons, your rental history with us, store credit and gift cards | You, our booking system and our staff |
| Your party | Names of riders and guests, emergency contacts, and a parent's or guardian's consent for riders under 18 | The renter and each rider who signs |
| ID and age | Driver's license or other ID, its number, and date of birth | You. At pickup or delivery we check your ID and keep a photo of it with your rental record. |
| Payment details | Your card, used for payments and the security hold | You. Our payment processor handles card numbers. At pickup or delivery we check the card used for the hold and keep a photo of it with your rental record. |
| Signed documents | Rental agreement, waivers, card authorization, and your electronic signature | You and each rider, signed online or at pickup |
| Inspection photos and video | Photos and video of the unit at pickup, delivery and return, with your signature | Our staff |
| Photos and video of your trip | Photos and video our staff take during your rental, with first names | Our staff, under the photo and video release in your rental agreement (see below) |
| Calls, texts and messages | Call recordings and transcripts, voicemails, texts, emails, and Facebook and Instagram messages | You, when you contact us, and our phone and messaging systems |
| Security camera video | Video of our shop and lot | Our security cameras |
| Contact form | Name, email, subject and message | You, on our contact page |
| Website technical data | IP address, browser and device type, pages requested | Your browser, received by our web host to deliver pages and protect the site. With your consent only: how you use the site and which of our ads you saw (see Cookies). |
Your driver's license number and card details are "sensitive personal information" under California law. We use them only to provide your rental, process payments and holds, prevent fraud and meet legal requirements, never to profile you.
How we use it
- To take and manage your booking, deliver and set up RVs, and hand over and check in UTVs.
- To confirm your identity and age and make sure the right people sign the right documents.
- To take payments, place and release security holds, and charge for damage, cleaning or fees under your rental agreement.
- To handle damage, accidents, insurance claims, disputes and chargebacks.
- To answer your calls, texts, emails and messages, and to train our staff and check the quality of our service.
- To keep our people, equipment and customers safe, and to prevent fraud.
- To tell past and future customers about our rentals, specials and events. You can opt out any time (see Emails, texts and calls).
- To improve this website and measure our ads, only if you accept those cookies.
- To keep tax, accounting and business records and to follow the law.
Who we share it with
We don't sell your personal information. We share it only with the companies that help us run the business, under their own privacy and security terms, and as described here:
- Booking and payments: Checkfront (online booking and records) and Stripe (card payments, saved cards and security holds). Our store's counter sales run on Lightspeed.
- Agreements, insurance and inspections: vQuip (UTV rental agreements, waivers and rental insurance), Record360 (inspection photos and video), and our insurers, adjusters and their representatives when there is damage, an accident or a claim.
- Phone, text and email: Dialpad (our phone and text system, including call recording and transcripts), Front (our shared inbox for email, texts and Facebook and Instagram messages; its AI tools may help our staff sort and answer messages), and Mailgun (sends contact form messages to our team).
- Website and storage: Cloudflare (hosts this website, checks forms for spam and stores our photo and video uploads), Google (business records and archives), Supabase (databases for our internal tools) and Slack (our staff messaging).
- Accounting: QuickBooks, our accountants and bookkeepers.
- BRP and BRP Experiences: photos and video from your trip, under the photo and video release in your rental agreement.
- Advertising and analytics: Google, Meta and TikTok, only if you accept those cookies (see Cookies).
- When the law requires it: to answer a subpoena or court order, to work with police or the Bureau of Land Management, to collect what's owed under a rental agreement, or to protect people and property.
- If the business changes hands: to a buyer or successor, who must protect it the same way.
We don't share your personal information with other companies for their own direct marketing.
Photos and video of your trip
Our rental agreements include a photo and video release. Our staff may take photos and video during your rental and use them, along with first names, on our social media, website, advertising and other marketing, and our marketing partners, including BRP and BRP Experiences, may use them too. The full release is in our Rental Terms.
To opt out, tell our staff at pickup or delivery, or email info@glamisrent.com. We will make reasonable efforts not to feature you in new posts, and to remove existing posts from our own accounts within 7 business days of a written request. We can't recall photos or video already shared, downloaded or reposted by others, or printed.
Emails, texts and calls
- Calls: calls on our main line may be recorded and transcribed for training, quality and our records. We tell you at the start of the call.
- Texts: if you text us, we text back, including an automatic reply after hours. If we send you texts about specials or events, reply STOP to any text and we'll stop; reply HELP for help. Message and data rates may apply. We don't share your mobile number or your consent to receive texts with other companies for their marketing.
- Emails: every marketing email tells you how to unsubscribe, or reply "unsubscribe" and we'll take you off the list.
- Opting out of marketing doesn't stop messages about a booking you've made.
Cookies and similar tools
Cookies are small files a website saves in your browser. This site uses only what it needs to work unless you say yes to more in our cookie banner. You can change your choice any time with Cookie settings at the bottom of every page.
Right now the site uses no analytics or advertising cookies, so there's no banner to answer. If we turn any on, the banner will ask you first and we will update this policy.
| Type | Who and what | Why | When it runs |
|---|---|---|---|
| Needed | Glamis Dunes Rentals: "gdr.consent", saved in your browser's storage for 12 months | Remembers your cookie choice | After you make a choice |
| Booking | Checkfront: booking cookies, plus Google Analytics cookies ("_ga", "_gid") that Checkfront's booking pages set | Keeps your booking together while you book; Checkfront uses Google Analytics on its booking pages | Only when you open a booking window or a Checkfront booking page |
| Needed | Cloudflare: security checks (Turnstile) | Tells people from spam bots on our contact form | Only when you use the contact form |
| Analytics | Google Analytics: "_ga" cookies, up to 2 years | Counts visits and shows which pages help people book | Only if you accept Analytics |
| Advertising | Meta (Facebook and Instagram): "_fbp" and "_fbc", about 90 days | Measures our ads and shows them to people who visited our site | Only if you accept Advertising |
| Advertising | TikTok: "_ttp", about 13 months | Measures our ads and shows them to people who visited our site | Only if you accept Advertising |
| Video | YouTube (Google), in privacy-enhanced mode | Plays the BRP Experiences video | Only when you press play |
| Map | Google Maps | Shows the map on our contact page | Only when you click "Show the map here" |
When you accept analytics or advertising cookies, those companies receive information about your visit, such as the pages you view, your IP address and device, and that you started or finished a booking. They use it under their own privacy policies. If you take your consent back, we remove their cookies from our site and stop loading their tags.
Your Privacy Choices
We don't sell personal information. If you accept advertising cookies, California law may treat sending your visit details to Meta or TikTok for targeted ads as "sharing." You can opt out of that sharing any time:
- Choose Reject all in the cookie banner, or open Cookie settings at the bottom of any page and turn off Advertising.
- Turn on Global Privacy Control in your browser. We treat it as an opt-out: advertising cookies stay off on that browser.
Browsers' older "Do Not Track" setting has no common standard, so our site doesn't respond to it. We do honor Global Privacy Control.
Your California privacy rights
If you live in California, you can ask us to:
- Know and see what personal information we have about you, where it came from, why we use it and who we share it with, and get a copy.
- Correct information that's wrong.
- Delete your information. We may keep what the law lets us keep, such as signed agreements, payment and tax records, and records needed for an open claim, dispute or balance.
- Opt out of the sale or sharing of your information (see Your Privacy Choices).
To make a request, call or text (760) 573-6825 or email info@glamisrent.com. We'll confirm who you are by matching details from your booking before we share or delete anything. You can have an authorized agent ask for you with your signed permission. We answer within 45 days. We will never charge you more or treat you differently for using these rights.
California residents can also ask once a year whether we shared personal information with other companies for their direct marketing. We don't.
Children
This website is not meant for children under 13, and we don't knowingly collect personal information from them online. Riders under 18 can join a UTV rental only with a parent or legal guardian, who signs for them and gives us the information we need for the rental. We don't sell or share the personal information of anyone under 16.
How long we keep it
We keep personal information as long as we need it for the reasons above. Booking, payment, signed agreements and inspection records are kept for tax, accounting, insurance and legal needs, including any open claim or dispute. Call recordings, messages and security video are kept for our records and to resolve questions about a rental. When we no longer need information, we delete it or remove what identifies you.
How we protect it
We limit access to customer information to the people and companies who need it to do their jobs, and we use payment and booking companies that protect card data. No system is perfectly secure, so we can't promise that information will never be lost or misused. If a breach affects your personal information, we'll tell you as the law requires.
Other sites
Our site links to other sites and services, such as Checkfront, YouTube, Google Maps, BRP Experiences and our social media pages. Their own privacy policies apply when you use them.
Changes to this policy
We'll update this policy when our practices change, and the date at the top will show when it last changed. If a change is significant, we'll put a notice on the site.
Questions
Call or text (760) 573-6825, email info@glamisrent.com, or write to Glamis Dunes, LLC, Vendor Row, 5775 E Hwy 78, Brawley, CA 92227.